Shipping & Returns
Shipping & Delivery
We offer free contactless delivery to all orders in Strathroy & London and surrounding areas. If you have questions about our free delivery zones please contact us through the Contact Us page.
Strathroy deliveries will be same day/ next day and London deliveries occur every other week. Date for London deliveries are subject to change without notice. If your order is impacted we will contact you.
Free shipping is offered on orders equaling to $150 or more before tax within Canada.
A standard $13.00 shipping charge will apply to all other orders either below $150 or outside of our delivery area and within Canada.
Don't love it? We are happy to provide a refund within 15 days of purchase and exchange or store credit within 30 days of purchase on items that have not been worn, altered or washed. All tags must be attached and have the receipt.
ALL SALE ITEMS & EARRINGS ARE FINAL SALE.
If your order was shipped to you, it is the customers responsibility to ship it back to Orchard Clothing at their cost. To process a return please contact us for instructions and we will provide an RA number as well as the address for return. Once we receive it in the condition stated above we will process the items. Items eligible for a store credit or exchange minus the cost of shipping. Shipping costs will not be reimbursed. If you qualified for free shipping on your part our total cost of shipping the product to you will be deducted from the refund.
If you received the items through contactless delivery it is the responsibility of the customer to bring it back within the timeframe stated above.
Please feel free to contact us should you have any questions.